{"id":2692,"date":"2024-05-27T18:50:40","date_gmt":"2024-05-27T18:50:40","guid":{"rendered":"http:\/\/museoprado.madrid-tickets.es\/web\/faq\/"},"modified":"2026-06-17T14:21:42","modified_gmt":"2026-06-17T14:21:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/museoprado.madrid-tickets.es\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2692\" class=\"elementor elementor-2692 elementor-23\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e08831d e-flex e-con-boxed e-con e-parent\" data-id=\"e08831d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-027f026 e-con-full e-flex e-con e-child\" data-id=\"027f026\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fdef49f e-con-full e-flex e-con e-child\" data-id=\"fdef49f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2fd87f elementor-widget elementor-widget-heading\" data-id=\"a2fd87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8711612 e-flex e-con-boxed e-con e-parent\" data-id=\"8711612\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b8ae6e e-con-full e-flex e-con e-child\" data-id=\"7b8ae6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1a5fa elementor-widget elementor-widget-text-editor\" data-id=\"2f1a5fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1- What documentation do I need to access the monument?<\/h2><p>It depends on the monument or museum. It is essential to carry the original identity document (DNI) or physical passport in those that specify it. <\/p><h2>2- Can I bring the tickets in digital format?<\/h2><p>Yes, no problem. They can be provided in any digital format as long as the QR is readable. <\/p><h2>3- Do children need tickets?<\/h2><p>Everyone needs tickets for access regardless of age. Without a ticket you will not be able to access the monument. <\/p><h2>4- Are tickets to the Prado Museum official?<\/h2><p>The tickets that you will receive by e-mail before your visit are official. The management of your tickets is done through the website of the Museo Nacional del Prado (https:\/\/www.museodelprado.es\/). <\/p><h2>5- Can I modify or cancel my tickets?<\/h2><p>Each product has its own cancellation and exchange policy.<\/p><h2>6- Can I exercise my right of withdrawal?<\/h2><p>No, as stated in Law 3\/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1\/2007, of November 16. As it is well indicated in its article 103, regarding the exceptions to the right of withdrawal: <\/p><p>l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.<\/p><h2>7- In case of making a reservation that includes AUDIOGUIDE<\/h2><p>Depending on the product, you will pick up the audio guide at the site to be visited or, in specific cases, you will receive it in app format along with your tickets. In this case you will need to bring your smartphone along with a headset. <\/p><h2>8- Is it possible to visit with a baby stroller?<\/h2><p>Each monument or museum has its own specific regulations. It can be consulted on the different official websites. <\/p><h2>9- Is it possible to take photographs inside the museums?<\/h2><p>Each monument or museum has its own specific regulations. Photography is restricted in certain areas. <\/p><h2>10- Are there areas to rest or eat inside the museums?<\/h2><p>Yes, there are cafeterias and rest areas where visitors can take a break and enjoy drinks and light snacks.<\/p><h2>11- Are you the official sales site?<\/h2><p><span style=\"font-weight: 400;\">The website is owned by MNPQ Gestores Tur\u00edsticos SL, wholesale-retail travel agency with C.I.AN-187008-3, which operates under the trademark My Top Tour. We are not the official sale of the monument, we are a travel agency specializing in the sale of tickets, experiences and tours, as well as organizers and mediators in the latter. All of our prices are packaged or broken down by services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) 1- What documentation do I need to access the monument? It depends on the monument or museum. It is essential to carry the original identity document (DNI) or physical passport in those that specify it. 2- Can I bring the tickets in digital format? Yes, no problem. They can be provided [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2692","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Museo del Prado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/museoprado.madrid-tickets.es\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Museo del Prado\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions (FAQ) 1- What documentation do I need to access the monument? 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It depends on the monument or museum. It is essential to carry the original identity document (DNI) or physical passport in those that specify it. 2- Can I bring the tickets in digital format? Yes, no problem. 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