{"id":2680,"date":"2024-05-27T19:00:58","date_gmt":"2024-05-27T19:00:58","guid":{"rendered":"http:\/\/museoprado.madrid-tickets.es\/web\/frequently-asked-questions\/"},"modified":"2024-07-13T20:07:12","modified_gmt":"2024-07-13T20:07:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/museoprado.madrid-tickets.es\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n

1- What documentation do I need to access the monument?<\/h2>\n\n

It depends on the monument or museum. It is essential to carry the original identity document (DNI) or physical passport in those that specify it.<\/p>\n\n

2- Can I bring the tickets in digital format?<\/h2>\n\n

Yes, no problem. They can be provided in any digital format as long as the QR is readable.<\/p>\n\n

3- Do children need tickets?<\/h2>\n\n

Everyone needs tickets for access regardless of age. Without a ticket you will not be able to access the monument.<\/p>\n\n

4- Can I modify or cancel my tickets?<\/h2>\n\n

Each product has its own cancellation and exchange policy. <\/p>\n\n

5- Can I exercise my right of withdrawal?<\/h2>\n\n

No, as stated in Law 3\/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1\/2007, of November 16. As indicated in its Article 103, concerning the exceptions to the right of withdrawal:<\/p>\n\n

    \n
  1. l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.<\/li>\n<\/ol>\n\n

    6- In case of making a reservation that includes AUDIOGUIDE<\/h2>\n\n

    Depending on the product, you will pick up the audio guide at the site to be visited or, in specific cases, you will receive it in app format along with your tickets. In this case you will need to bring your smartphone along with a headset.<\/p>\n\n

    7- Is it possible to visit with a baby stroller?<\/h2>\n\n

    Each monument or museum has its own specific regulations. It can be consulted on the different accredited websites.<\/p>\n\n

    8- Is it possible to take photographs inside the museums?<\/h2>\n\n

    Each monument or museum has its own specific regulations. Photography is restricted in certain areas. <\/p>\n\n

    9- Are there areas to rest or eat inside the museums?<\/h2>\n\n

    Yes, there are cafeterias and rest areas where visitors can take a break and enjoy drinks and light snacks.<\/p>\n","protected":false},"excerpt":{"rendered":"

    1- What documentation do I need to access the monument? It depends on the monument or museum. It is essential to carry the original identity document (DNI) or physical passport in those that specify it. 2- Can I bring the tickets in digital format? Yes, no problem. They can be provided in any digital format […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2680","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions - Museo del Prado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/museoprado.madrid-tickets.es\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Museo del Prado\" \/>\n<meta property=\"og:description\" content=\"1- What documentation do I need to access the monument? It depends on the monument or museum. 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